Tuesday, 3 July 2012

National Survey On The Road To Better Customer Feedback


The public's views on Cambridgeshire's Highways and Transport services will soon be compared with others across England, thanks to the National Highways and Transport Public Satisfaction survey.

Cambridgeshire County Council is one of 75 Local Authorities to sign up to a standardised survey that will ask members of the public exactly the same questions, whether they live in Cornwall, Newcastle or Cambridgeshire.

The survey, which is being run for the fifth year, is the result of months of work between the National Highways & Transport Network (NHT) and a regional Highways Service Improvement Group. It enables Local Authorities to compare results, share in best practice and identify opportunities to work together in the future.

The questionnaire will be sent to a random sample of Cambridgeshire residents in July with local and national results expected to be published later in the summer/early autumn.  Since the survey is based on a sample, residents that receive a copy are being urged to take part.

The results will enable us to find out what people in this area think about these important services. This will provide one of several ways Cambridgeshire County Council can assess how it is performing and which services to prioritise, and to improve.

Local Parish Councillor Andy Pellew said: "It's good to see the County Council finally agreeing to listen to residents regarding the often appalling state of the, mostly rural, road network. Let's hope that the result of this survey is more of the much needed investment in roads the Liberal Democrats have been calling for for years."