Wednesday, 24 October 2012

MEPs Call For Better Passenger Rights

Each year over 25 million Brits choose to go on holiday elsewhere in Europe, using planes, trains, buses and boats.

MEPs will today vote in favour of further strengthening passenger rights, in particular obliging carriers to inform passengers about their already existing rights.

Commenting ahead of the vote on Tuesday (23rd Oct) evening, local MEP Andrew Duff , said:

"Guaranteeing rights for passengers is key to encouraging people to travel within the UK and across Europe.

It is a real shambles that many people are not aware of already existing EU rights when facing delays, cancellations and luggage problems during their trips by plane and train.

Passengers must be better informed about their rights, starting when purchasing their tickets but also in departure and arrival halls.

The EU should also look at more price transparency, in particular with regard to online airfares, better protection of passengers in case of insolvency and more accessibility and assistance to individuals with reduced mobility."

Passenger rights in the EU:

New passenger rights for waterborne and bus/coach transport will enter into force in December 2012 and March 2013 respectively.

The Commission is currently planning to come forward with a revision of air passenger rights by the end of 2012 or early in 2013.