Wednesday, 26 June 2013

Call For Council Tenants To Get Involved In Scrutinising Their Housing Service

If you are a Council tenant or leaseholder who is willing to challenge the quality of your housing service then South Cambridgeshire District Council needs you.

The Council is putting tenants and leaseholders in the driving seat, giving them the opportunity to scrutinise the services that affect them and have their say about how things should improve.

It is recruiting interested tenants & leaseholders to get involved in tenant led scrutiny, train as mystery shoppers and/or Tenant Inspectors and work with the Tenant Participation Group to focus in on things that can be improved.  For those tenants who prefer less regular engagement, the Talkback panel - a pool of willing tenants for telephone and online surveys - will also be available.

Over the past 12 months participating tenants have been reviewing the performance of the housing service, helping set priorities and were closely involved in the changes to sheltered housing. Over the coming year with additional tenant-led scrutiny they will be undertaking service reviews on areas that tenants themselves identify as needing improvement.

The Council has teamed up with The Linchpin Project, a tenant led community interest company in the eastern region to offer independent training and support to residents and staff willing to get involved in improving their housing service. The Council and The Linchpin Project will jointly be hosting a “get together” event on Friday 5 July. The event presents an opportunity for tenants and lease holders to learn about the different opportunities to get involved, to ask questions and, more importantly, meet each other and the Council’s housing staff.

Cllr Mark Howell, South Cambridgeshire District Council’s cabinet member for housing, said: “Tenants and leaseholders who currently challenge our services perform a vital role, scrutinising the services we offer across the district, highlighting what’s good and what isn’t, and making informed recommendations about how we can improve.

“This is a great opportunity to get involved and to help make the housing service better for everyone and I would urge as many people as possible to come to our event to find out more about getting involved.”