Tuesday, 27 August 2013

Mr Tumble Joins The Team To Help With First Class Service

Mr Tumble, Postman Pat and Bob the Builder have been called into action to help people visiting South Cambridgeshire District Council’s offices.

Children’s TV is one of the features available on four new kiosks in the Council’s Cambourne offices which have been installed so residents have more access to online services.

Just days after the self service kiosks were installed and the first users have praised the new system which is helping them apply for housing, pay bills and keep children entertained while speaking to Council staff.

The kiosks are part of the Council’s plans to improve the service it offers while providing better facilities to allow residents to carry out more transactions online.

They follow the launch of a new and improved Council website which allows residents to more easily request services, report problems and make payments and a move last year that brought the Council’s contact centre back in-house – saving taxpayers £250,000 a year.

Lesley Barden from Great Cambourne who recently visited the Council’s offices said: “The self service kiosks were really helpful on my visit as they kept the kids entertained so I could speak to Council officers and find out what I needed without any distractions.”

Cllr David Whiteman-Downes, South Cambridgeshire District Council’s cabinet member for corporate and customer services, said: “People lead incredibly busy lives and we want to make sure we utilise technology to makes accessing services and contacting us as easy and flexible as possible. The new kiosks in reception mean people can come in and serve themselves if they prefer while also allowing children to be entertained while we help answer any questions.”

Visit www.scambs.gov.uk and click on the pay for it, apply for it, or report it buttons to see how you can use the Council’s website to get more transactions done online.